COVID-19 Update

COVID-19 update from Citizens Bank of Kansas

March 25, 2020 UPDATE:

We continue our efforts to assist our customers during the COVID-19 pandemic.  If you are experiencing a hardship due to the pandemic, please contact your loan officer about the following relief plans:

  • Consumer loans:  our customers will soon be receiving a letter from our president Kyle Russell outlining payment deferment options for up to three months.  The letter includes a form to complete and return by mail, email, or in our drive-thru to utilize this relief.
  • Mortgage loans:  we are also offering 90-day relief for our home mortgage customers.  Please contact your mortgage lender to discuss the options.

We continue to offer full-service banking services through our drive-thru lanes. And our online and mobile banking platforms are other good options that allow you to bank from home.  If you are not already an online banking user, enroll now at https://www.citizensbankofkansas.com/Personal/OnlineServices/.

We’re happy to report that our staff remains virus free by practicing good hygiene habits and social distancing.  We appreciate your patience and understanding in these uncertain times.  We’re all in this together.

Be well.

March 17th, 2020 UPDATE:
Due to continuing developments with the COVID 19 virus, Citizens Bank of Kansas has decided to temporarily move to drive-thru only teller access beginning Wednesday, March 18, 2020.  This decision is made to protect the health of our staff and customers by practicing social distancing.  Lobby entrance will be by appointment only.

You can check drive-thru hours of any of our locations from the drop-down menu at https://www.citizensbankofkansas.com/Community/Locations/. 

During this time, you can also access your accounts anywhere, anytime with our online and mobile banking tools and ATMs. If you haven’t already, please enroll in online banking and download our mobile app.   https://www.citizensbankofkansas.com/Personal/OnlineServices/. 

We will continue to provide the banking services you’ve grown to expect and trust. Let’s work to keep our communities healthy.  We’re all in this together.

March 13th, 2020 UPDATE:
It’s a strange time – facing a pandemic and the economic ramifications.  On behalf of the Management of Citizens Bank of Kansas, we want you to be aware of our plan to make sure your banking needs are met while we protect the health of our employees.

  • We will continuously monitor directives from public health organizations such as the Center for Disease Control (CDC) and World Health Organization (WHO), plus state and local agencies.  For the latest information, visit https://www.cdc.gov/.
  • We have a Pandemic Plan in place, which has been activated.  The primary goal of this plan is to give guidance to our employees to remain healthy and avoid the virus.  Encouraging healthy habits such as frequent handwashing and social distancing are key components.
  • We will proactively work with customers to utilize online resources, electronic channels, and ATMs.  While all banking functions cannot be completed electronically, the resources should be thoroughly investigated.
  • In the event COVID19 becomes widespread in south central Kansas, it may be necessary for us to limit teller transactions to the drive-thru lanes only.  We will provide notice of any such action in advance via notices in our branches, email, our website, and social media sites.

History shows that taking strong steps now to slow the spread of the virus will help communities and individuals.  We will continue to be good citizens for our communities as we work through this pandemic.  Thank you for choosing Citizens Bank of Kansas.  Be well. 

Jane Deterding
Chairman of the Board/Owner