COVID-19 Update

COVID-19 update from Citizens Bank of Kansas

May 5, 2020 Citizens Bank of Kansas Announces Reopening Schedule

Consistent with the Governor Kelly’s plan to gradually reopen businesses in Kansas during the COVID-19 pandemic, Citizens Bank of Kansas has implemented a plan to gradually reopen all banking operations by May 27, 2020. Highlights of the CBK plan are as follows:

May 4, 2020 - Drive-thru operations continue to serve customers. Several employees return to work at their            branches.

May 18, 2020 - Lobby will be open 9:00 AM to 1:00 PM Monday through Friday; drive-thru operations continue as usual. Additional employees return to work at their branches.

May 27, 2020 - Lobby hours open 9:00 AM to 5:00 PM Monday through Friday. Drive-thru hours open Monday-Friday 8:00 AM through 5:30 PM, Saturday 9:00 AM through 12:00 PM. All employees return to work at their branches.

“Our highest priority in this time is to protect the health of our employees and customers,” said Jane Deterding, Chairman of Citizens Bank of Kansas. “As we gradually reopen our branches, we will take additional measures such as social distancing within the branches, attention to important hygiene practices, and providing face masks and gloves for our employees,” Deterding said.

April 16,2020 Updated Information on SBA Loans & Stimulus Payment:

SBA Loans:  We received the following notification from the SBA today:  “The SBA is currently unable to accept new applications for the Paycheck Protection Program based on available appropriations funding.“  In other words, the $349B allocated for the PPP loans has been exhausted in 13 days.  The funds allocated for the Economic Impact Disaster Loans (EIDL) has also been used.  Congress is currently debating whether to add additional funding for these programs; we will monitor closely and keep you advised. 

If you have submitted an application to CBK, we will continue to review that information in anticipation of further funding for the PPP program.  These applications will have first priority if additional funding is allocated. 

Stimulus Payments:  We continue to receive a large volume of calls from our customers asking if their stimulus payment check has been deposited in their account.  We respectfully request that you utilize these options for information:

  • Online banking This tool will give you up-to-date information on your account and any deposits.
  • Telephone banking Another 24/7 tool to check your account balance.
  • IRS Portal This secure website allows you to get details on when you will receive your stimulus check. 

April 3, 2020 PPP Loan Information:

There has been much information in the news about COVID-19 disaster relief loans available under the Congressional legislation known as the CARES Act (the Coronavirus Aid, Relief, and Economic Security Act). The CARES Act is designed to help support businesses and families through the on-going COVID-19 pandemic. Citizens Bank of Kansas is an authorized SBA lender and available to help your business with the relief available. 

The CARES Act expanded the SBA Section 7(a) loan program to create the “Paycheck Protection Program” (PPP), to support small businesses. We are encouraging all our small business borrowers who are impacted by COVID-19 to consider applying for a loan under this new program, which provides some critical benefits, including:

  1. Cash to cover select business expenses (such as employee salaries and payroll support, rent or mortgage and utilities payments, insurance premiums)
  2. 6 months of deferred loan payments
  3. Loan forgiveness (a portion, or possibly all, of your loan may be forgiven)

Key Points to Know:

  • Length of a PPP loan: 2 years
  • Interest rate on a PPP loan: 1.0%
  • Maximum dollar amount of a PPP loan: 2.5x of your average total monthly payroll costs of the business during the 1-year period before the loan is made. (For those in business less than one year, your payroll costs will be based on January and February 2020.) Payroll costs include salary, wage, vacation, parental, family, medical or sick leave, severance, health care benefits, and local taxes.
  • Last day to apply for a PPP loan: June 30, 2020

Required Documentation:

To apply, please fill out the application form and submit to [email protected], with the above documentation.

Here are additional resources on this program:

CBK cares and we are working to process applications as soon as possible.  Further questions?  Please email [email protected]

March 25, 2020 UPDATE:

We continue our efforts to assist our customers during the COVID-19 pandemic.  If you are experiencing a hardship due to the pandemic, please contact your loan officer about the following relief plans:

  • Consumer loans:  our customers will soon be receiving a letter from our president Kyle Russell outlining payment deferment options for up to three months.  The letter includes a form to complete and return by mail, email, or in our drive-thru to utilize this relief.
  • Mortgage loans:  we are also offering 90-day relief for our home mortgage customers.  Please contact your mortgage lender to discuss the options.

We continue to offer full-service banking services through our drive-thru lanes. And our online and mobile banking platforms are other good options that allow you to bank from home.  If you are not already an online banking user, enroll now at

We’re happy to report that our staff remains virus free by practicing good hygiene habits and social distancing.  We appreciate your patience and understanding in these uncertain times.  We’re all in this together.

Be well.

March 17th, 2020 UPDATE:
Due to continuing developments with the COVID 19 virus, Citizens Bank of Kansas has decided to temporarily move to drive-thru only teller access beginning Wednesday, March 18, 2020.  This decision is made to protect the health of our staff and customers by practicing social distancing.  Lobby entrance will be by appointment only.

You can check drive-thru hours of any of our locations from the drop-down menu at

During this time, you can also access your accounts anywhere, anytime with our online and mobile banking tools and ATMs. If you haven’t already, please enroll in online banking and download our mobile app.

We will continue to provide the banking services you’ve grown to expect and trust. Let’s work to keep our communities healthy.  We’re all in this together.

March 13th, 2020 UPDATE:
It’s a strange time – facing a pandemic and the economic ramifications.  On behalf of the Management of Citizens Bank of Kansas, we want you to be aware of our plan to make sure your banking needs are met while we protect the health of our employees.

  • We will continuously monitor directives from public health organizations such as the Center for Disease Control (CDC) and World Health Organization (WHO), plus state and local agencies.  For the latest information, visit
  • We have a Pandemic Plan in place, which has been activated.  The primary goal of this plan is to give guidance to our employees to remain healthy and avoid the virus.  Encouraging healthy habits such as frequent handwashing and social distancing are key components.
  • We will proactively work with customers to utilize online resources, electronic channels, and ATMs.  While all banking functions cannot be completed electronically, the resources should be thoroughly investigated.
  • In the event COVID19 becomes widespread in south central Kansas, it may be necessary for us to limit teller transactions to the drive-thru lanes only.  We will provide notice of any such action in advance via notices in our branches, email, our website, and social media sites.

History shows that taking strong steps now to slow the spread of the virus will help communities and individuals.  We will continue to be good citizens for our communities as we work through this pandemic.  Thank you for choosing Citizens Bank of Kansas.  Be well. 

Jane Deterding
Chairman of the Board/Owner